Client Contact Center Test (T3C) – Client Service & Collection

Client Contact Center Test (T3C) – Client Service & CollectionDescription

This assessment is a simulation tool for entry level positions in call center environments in the fields of customer service and collection. Four categories of competencies are evaluated: functional aspects (ex. client-oriented), personal aspects (ex. empathy), sales aspects (ex. negotiating skills), results and performance aspects (ex. self-confidence).

Completion time: 60 minutes