Client Contact Center Test (T3C) – CollectionDescription
This assessment is a simulation tool for entry level positions in call center environments in the field of collection. Four categories of competencies are evaluated: functional aspects (ex. ability to transmit information), personal aspects (ex. ability to listen), sales aspects (ex. negotiating skills) and results and performance aspects (ex. thoroughness).
Completion time: 55 minutes
1 skills and aptitudes test
Self-interpretable report available instantly in English and French.