Integrated Online Solution Contact Center Virtual Client SimulationDescription
The Contact Center Virtual Scenario is an evaluation tool focused on entry level positions in call center environments. The assessment is a simulation of various situations that may be faced by individuals occupying roles in customer contact environments. These simulations include: telephone inquiries and providing information, order taking, problem solving (product and service issues), assessment of responses to difficult or irate clients, ability for the individual to efficiently navigate and view customer account with simultaneously open applications and accurately and quickly enter data. This assessment tool is aimed at: call center representatives, call center representatives, customer service agents and representatives.
Ask a candidate to complete an assessment. Once that person completes the tests and questionnaires you will automatically receive an integrated report by email. It clearly presents results allowing you to see at a glance whether a candidate’s profile fits with a position by giving you a clear picture of the skills of the person assessed.
Analyze the assessment report and make the right choice based on reliable precise scientific results.
Receive suggestions for interview questions and efforts to help integrate successful candidates to their new position.
D-TECK set itself the challenge of making the science of assessment universally available to companies that want to work autonomously… no exceptions. So we had to find a way to provide a complete precise and reliable assessment at a lower cost. The solution? We replicated the judgement of skill and performance assessment experts using mathematical algorithms.
→ We started by analyzing critical skills for each position using the scientific literature.
→ Then we combined HR analytics and big data to create mathematical algorithms.
Click on the link below to view what you will get once the participant completes the psychometric tests.