Assessments Customer Service TestDescription
This tool assesses the candidate’s ability to interact with customers. It is used mainly in talent acquisition for important technical, professional and customer service positions. It offers an enlightening view of candidates’ proficiency in four key customer service competencies. Each question depicts a short scenario of events likely to happen during interactions between clients and employees.
Ask a candidate to complete an assessment. Once that person completes the tests and questionnaires you will automatically receive an integrated report by email. It clearly presents results allowing you to see at a glance whether a candidate’s profile fits with a position by giving you a clear picture of the skills of the person assessed.
Analyze the assessment report and make the right choice based on reliable precise scientific results.
Receive suggestions for interview questions and efforts to help integrate successful candidates to their new position.
D-TECK set itself the challenge of making the science of assessment universally available to companies that want to work autonomously… no exceptions. So we had to find a way to provide a complete precise and reliable assessment at a lower cost. The solution? We replicated the judgement of skill and performance assessment experts using mathematical algorithms.
→ We started by analyzing critical skills for each position using the scientific literature.
→ Then we combined HR analytics and big data to create mathematical algorithms.
Click on the link below to view what you will get once the participant completes the psychometric tests.