Assessments Client Service in SelectionDescription

This report combines a battery of assessments and the power of mathematical algorithms to provide a global picture of key competencies for a customer service role (for example, call centre, help desks, and any other role where customer support is the primary function), in a selection context. A cognitive test and three personality inventories are used to identify the assessed individual’s strengths and areas for improvement. An overall score is offered to indicate the individual's fit for the chosen job position; using the key competencies evaluated, it compares the individual's results to an expected profile for the job position. The report also provides customized interview questions based on results and advice that fosters the selected candidate’s rapid onboarding. A candidate report with a set of development tips can also be provided to the assessed individual. 

 

* Do you want to groom an employee for a client service position? We recommend a Client Service – Development report instead. 

Assessments Client Service in SelectionInclus

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The Process

Ask a candidate to complete an assessment. Once that person completes the tests and questionnaires you will automatically receive an integrated report by email. It clearly presents results allowing you to see at a glance whether a candidate’s profile fits with a position by giving you a clear picture of the skills of the person assessed.

Analyze the assessment report and make the right choice based on reliable precise scientific results.

Receive suggestions for interview questions and efforts to help integrate successful candidates to their new position.

D-TECK science

D-TECK set itself the challenge of making the science of assessment universally available to companies that want to work autonomously… no exceptions. So we had to find a way to provide a complete precise and reliable assessment at a lower cost. The solution? We replicated the judgement of skill and performance assessment experts using mathematical algorithms.

→ We started by analyzing critical skills for each position using the scientific literature.

→ Then we combined HR analytics and big data to create mathematical algorithms.

Sample Assessment

Click on the link below to view what you will get once the participant completes the psychometric tests.

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